Unification and development of the national Human Rights violations’ complaints mechanism

civic participation, public accountability, access to information, use of technology to increase accountability

 1 / 9 / 2018 - 30 / 6 / 2020

The State Minister for Institutional Development and the Office of the Governmental Coordinator for Human Rights

This commitment seeks to promote a citizens’ right to submit complaints about violations conducted against them in public sector institutions at no cost. Complaints about HR violations will be available through the traditional methods and via a designated electronic platform. The commitment also seeks to institutionalize the Office of the Governmental Coordinator for Human Rights’ legislative and regulatory framework on the jurisdiction to receive human rights violations complaints and subsequent referrals to competent authorities.  In addition, the commitment aims to raise public awareness on the use of this mechanism and to share their feedback about it periodically.