​​​​​​Launch and enhance the complaints registration system and follow-up mechanisms to deal with complaints in a serious manner and to refer them to the judiciary

A) Complaints and grievances related to violations committed against citizen

Accountability

1/1/2017-30/11/2018

The Integrity and Anti-Corruption Commission, the Human Rights Coordinator at the Prime Ministry

​​​​​​Status quo or problem addressed by the commitment

This commitment addresses the number and diversity of mechanisms that should receive and follow up on citizen complaints. The drafters of the National Human Rights Plan realized the scope of problems that may stem from the diversity of mechanisms. The plan calls for the establishment of an electronic database, which contains all complaints registered in Jordan. At the same time, the commitment seeks to raise the level of seriousness in receiving and following up on complaints, in addition to activating accountability options including judicial accountability when necessary.

Main objective

Make the complaints and grievances mechanism more available to citizens in a more effective and organized fashion.

Brief description of commitment

Establish a unified electronic citizen complaints database, which citizens can use to follow on the actions taken regarding such complaints at all stages, maintaining gender equality in the use and administration of this system.

OGP challenge addressed by the commitment

Increase public credibility, combat corruption and promote public morals.