Launch and enhance the complaints registration system and follow-up mechanisms to deal with complaints in a serious manner and to refer them to the judiciary

Complaints related to governmental services and the surrounding environment of its provision

Accountability

1/1/2017 - continuous

Ministry of Public Sector Development

Status quo or problem addressed by the commitment

This commitment contributes to the promotion of the complaints mechanisms by providing central complaint registration windows along with windows available in governmental departments with the assurance of a central window dedicated for registering complaints related to governmental services and the surrounding environment of providing these services.

Main objective

Provide additional channels to receive complaints submitted by citizens and those who deal with the government on a broader level and in a more organized manner.

Brief description of commitment

Develop an electronic system for managing registration of complaints and grievances related to services delivery and the surrounding environment of provision. Address complaints and find proper solutions based on justice, equality and transparency.

OGP challenge addressed by the commitment

Increase public credibility, combat corruption and promote public morals.